Return Policy
Effective date: 25th of July, 2024
At Learn Logic Hub, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a clear and hassle-free return and exchange process—where applicable.
1. Return Eligibility
To be eligible for a return:
The item must be unused, in its original condition, and in its original packaging.
Your return request must be made within 14 days of receiving your order.
You must contact us by email or phone to obtain a Return Authorization Number (RAN) before returning any item.
2. Return Process
Step-by-Step:
Request a RAN: Contact us at info@learnlogichub.com or call +254 732 829 658
Package Your Item: Securely pack the item and clearly write the RAN on the outside of the package
Shipping Responsibility:
If the return is due to fault or damage, we will cover return shipping
If returning for any other reason, you are responsible for return shipping costs
Trackable Shipping: We recommend using a trackable service to ensure safe delivery
Inspection & Refund:
Upon receiving and inspecting your return, we will notify you of the outcome
If approved, a refund will be issued to your original payment method
Please allow up to 14 business days for the refund to reflect, depending on your bank or card provider
3. Exchange Policy
If you’d like to exchange your item (e.g., different size, color, or version):
Follow the same process above to obtain a RAN
Return the item to us following the return instructions
Once approved, we will ship the replacement item at no additional cost (if the item is in stock)
4. Exceptions
Please note the following items are non-returnable and non-exchangeable:
Digital products or online course content
Gift cards
Sale or promotional items
We also do not cover return shipping costs for non-defective items.
5. Contact Us
If you have any questions about our Return Policy, don’t hesitate to reach out:
Email: info@learnlogichub.com
Phone: +254 732 829 658
Office Address:
Westorine International Limited
Block B3, Lenana 210, Lenana Road, Nairobi, Kenya